Refund and Returns Policy

OUR APPROACH

As a B2B hosiery and apparel supplier, our products are supplied according to confirmed product specifications, quantities and order requirements. We encourage customers to review product details and confirm requirements carefully before placing an order.

WHEN CAN A PRODUCT BE RETURNED OR REPLACED?

WRONG PRODUCT
Product received is different from the confirmed order.

DAMAGED PRODUCT
Product is received with transit or manufacturing-related damage.

QUALITY ISSUE
A genuine manufacturing or product-quality issue is identified.

SHORT / MISSING QUANTITY
Delivered quantity does not match the confirmed order.

WHEN RETURNS MAY NOT BE ACCEPTED

Possible cases:

Customer ordered the wrong product, size, colour or quantity
Product has been used, washed or altered
Damage caused after delivery
Customized / private-label products, subject to agreed terms
Products returned without prior approval
Claims made after the applicable reporting period
Normal variations that were already disclosed or accepted

BULK ORDER RETURN POLICY

Bulk orders are processed according to confirmed product, quantity and pricing requirements. Because bulk orders may involve specific procurement, production or preparation, return and replacement requests are evaluated based on the nature of the issue and the agreed order terms.

PRIVATE LABEL & OEM ORDERS

Private-label and OEM products may involve customized specifications, branding, labels and packaging. Therefore, return, replacement and cancellation terms for such orders will be based on the agreed project and order specifications.

NEED TO REPORT A PRODUCT ISSUE?

01 — CONTACT US
Inform our sales team about the issue.

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02 — SHARE ORDER DETAILS
Provide order/invoice details.

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03 — SHARE PHOTOS / VIDEO
Provide clear evidence of the issue where required.

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04 — REVIEW & RESOLUTION
Our team reviews the claim and communicates the applicable resolution.

CLAIM REVIEW PROCESS

Once a return, replacement or quality claim is received, our team may review the order details, product condition, photographs/videos and other relevant information before approving the claim.

REPLACEMENT
Where applicable.

CREDIT / ADJUSTMENT
Where agreed and applicable.

REFUND
Where a refund is approved under the applicable terms.

REFUND POLICY

If a refund is approved, the applicable refund amount and processing method will be communicated to the customer after review of the claim.

Refund to bank account
Original payment method
Credit adjustment
Applicable deductions
Refund processing timeline

SHIPPING & RETURN COSTS

WRONG / DAMAGED / APPROVED QUALITY ISSUE
Return or replacement shipping treatment as per the approved claim.

CUSTOMER-REQUESTED RETURN
Applicable shipping/handling costs may be borne by the customer, subject to the agreed terms.

BEFORE ACCEPTING DELIVERY

Customers are advised to check the shipment and product condition upon delivery and report any visible shortage, damage or discrepancy promptly.

Can I return a bulk order?

Return eligibility depends on the nature of the order, product condition and applicable terms.

What if I receive the wrong product?

Contact our sales team with your order details and supporting photos/videos for review.

What if the product arrives damaged?

Report the issue promptly with clear photographs/videos so our team can review the claim.

Are private-label/OEM products returnable?

Customized orders may have separate return and cancellation terms based on the agreed specifications.

How do I request a refund?

Contact our sales team with the relevant order details. Approved refunds will be processed according to the applicable terms.

How long does a refund take?

The applicable timeline will depend on the approved refund method and will be communicated during the resolution process.